1 Reply Latest reply on Sep 21, 2017 6:20 AM by Dan Stevens

    Unable to delete lead from Marketo and MS Dynamics

    Ruchi Lapran

      We are using MS Dynamics as CRM and when I am trying to delete a lead that came from Dynamics inside Marketo, I'm not getting any results. If we keep Remove from CRM = False, then the lead gets deleted but it'll still remain inside Dynamics. Our primary requirement is to delete a CRM generated lead from both Marketo and Dynamics.

       

      testing.png

      Selected remove from CRM true

       

      crmtrue1.png

       

      Here is the failed response I am getting

       

      response.png

      Does anyone encountered with the same issue and any idea how can we fix this?

        • Re: Unable to delete lead from Marketo and MS Dynamics
          Dan Stevens

          Marketo does not support the deletion/merging of leads in MSD from within the Marketo UI.  For leads that are also synced to Dynamics, you need to delete/merge from MSD and then take the necessary steps in Marketo to complete the deletion process (wait for the "MS is deleted" field to be TRUE).  For merged leads in CRM, they will merge automatically in Marketo as well.

          2 of 2 people found this helpful